www.upgradeitcs.com

We look forward to helping you
meet your needs. Please contact us
for more info: info@upgradeitcs.com (770) 753-6192

Services

Consulting

Engagement Manager
Each customer is assigned an Engagement Manager who manages the relationship throughout each project. This ensures that the customer's needs are understood from beginning to end.

Project Manager
A Project Manager designs the road map for ensuring success, puts milestones in place to measure success, and holds the team members accountable for delivering defined success. Many times the customer will provide an internal Project Manager to work with an Upgrade IT Consulting Services Engagement Manager and Technical Architect. Regardless of the source, a Project Manager is a critical part of the success of each project.

Technical Architect
A Technical Architect is responsible for understanding the existing technology solution, the business needs required, and the future technology solution required to meet the business needs. The Technical Architect is required for designing the technical bridge from the current technology environment to the future technology solution.

Technical Lead
The Technical Lead on each project is responsible for understanding the road map for measuring success, the bridge to the future technology solution, and the technical components necessary to achieve success. The Technical Lead is also responsible for assigning tasks to the Technical Engineers and measuring the accuracy and efficiency of performing the assigned tasks on the associated project.

Technical Engineers
These are the individuals who understand the input of the Project Manager and Technical Architect, but take direction from the Technical Lead in regards to task assignment and completion timelines.

Training

+ Course Schedule

Private Training
Private Training is critical for the success of every business. Each business has knowledge needs around the products that comprise their technology solution. Upgrade IT Consulting Services is skilled at understanding these knowledge needs and providing all aspects of the training experience to meet the needs of a company for a dedicated, private class.

Public Training
Upgrade IT Consulting Services offers a public schedule for instructor led Microsoft training. There is a huge demand for instructor led classes from both companies and individuals. Our instructors are able to bring their consulting experience into the classroom providing an exceptional value proposition.

Mentoring
Often companies have knowledge transfer needs for 1-3 individuals that are more hands on than classroom oriented. Upgrade IT Consulting Services provides this type of knowledge transfer which allows key individuals within a company to come up to speed more quickly.

Hardware

Computer Builds
Many times customers have requirements for inexpensive computers to satisfy the need of a lab environment or classroom. Upgrade IT Consulting Services has a full-time hardware division that can help.

Re-manufacturing
As with other equipment, it is often cheaper to rebuild an expensive unit than to buy a new one. Upgrade Consulting Services is outfitted with all the tools necessary to re-manufacture any type of circuitry as well as any type of PC or Macintosh computer.